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Kweer - Sanctuary's Avatar
Kweer - Sanctuary
FishSticks
Join Date: Oct 2011
Posts: 113
# 1 Peanut Labs
10-05-2011, 09:44 AM
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Peanut Labs is not rewarding ZEN when offers/surveys are completed. I did several at 4:30 am PST this morning, and another few at 9:30 am PST, and they all did not get rewarded, after I reached the award page.

Let me be clear: I successfully completed these surveys and reached the award page/rate your experience page. But when I go to My Wallet, it says 0 was transferred from Peanut Labs. This tells me the system recognized that I completed the surveys successfully, but it is not registering the amount of zen to reward.

When I try to do these survey's again (they come up again as available) it says I have already completed them.

I sent Peanut Labs emails for every single one, but figured I might make the Tech Support aware as well. I will be sending in a ticket (even though it takes several weeks for a reply >.<)
DutchBros - Heavens Tear's Avatar
DutchBros - Heavens Tear
Perfect World User
Join Date: Oct 2011
Posts: 1
# 2
10-05-2011, 10:13 PM
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Im having the same problem
chantellle's Avatar
chantellle
Perfect World User
Join Date: Aug 2011
Posts: 1
# 3 Same Same
10-06-2011, 12:33 PM
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We even talked to them on phone, they couldn't beat our current quote and were polite and thanked us but still no Zen.
Shnuggles's Avatar
Shnuggles
PWE Billing
Join Date: Jul 2008
Posts: 1,181
# 4
10-06-2011, 02:10 PM
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Please submit a ticket to our billing department so that we can look into this issue. We do know that they are still awarding ZEN so this could be a different issue altogether.

-Your friendly neighborhood Shnuggs-
[PWE Billing]
Perfect World Entertainment Customer Support System

"Any man worth his salt will stick up for what he believes right, but it takes a slightly better man to acknowledge instantly and without reservation that he is in error."
-Andrew Jackson

Shnuggles [Shh-nugg-ulls]
-proper noun
1. He who turns negativity into giddiness.
2. Has an IRL cat that plays fetch
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